Terms & Conditions — 77q7 Online Casino

1. General Terms

These Terms & Conditions (referred to herein as "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you ("Player", "User", "you", or "your") and 77q7 ("77q7", "we", "us", or "our"), the operator of the online gaming platform accessible at https://77q7.app and all associated subdomains and mobile-optimised interfaces.

By accessing the 77q7 website, creating a player account, making a deposit, placing a bet, participating in a promotional offer, or using any service provided by 77q7, you unconditionally accept and agree to be bound by these Terms in their entirety, together with the 77q7 Privacy Policy, the Responsible Gaming Policy, any game-specific rules published within the platform, and any bonus or promotional terms disclosed at the time an offer is made. If you do not agree to any part of these Terms, you must immediately cease using the 77q7 platform and close your account.

77q7 reserves the right to amend, update, or replace these Terms at any time without prior notice. Any changes will be published on this page with an updated effective date. It is your responsibility to review these Terms regularly. Continued use of the 77q7 platform following any amendment constitutes your acceptance of the revised Terms.

In the event of any inconsistency between these Terms and specific game rules or promotional terms, the specific game rules or promotional terms shall take precedence with respect to the subject matter to which they relate, and these Terms shall govern all other matters.

2. Eligibility & Age Restriction

Access to and use of the 77q7 platform is strictly limited to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which their account remains active:

• You are at least 18 years of age. 77q7 applies a strict 18+ policy across all products, including casino games, live casino, slots, crash games, and cricket betting markets. Players aged under 18 are absolutely prohibited from using this platform.
• You are registering and using the platform on your own behalf as a private individual, and not on behalf of a third party, corporation, or entity.
• You are not a current employee, contractor, consultant, or close family member of an employee of 77q7 or any of its affiliated game studios or payment processing partners.
• You have not previously been self-excluded from the 77q7 platform or had an account closed by 77q7 for breach of these Terms.
• You are of sound mind and capable of entering into a legally binding agreement.

77q7 reserves the right to request documentary evidence of eligibility at any stage, including but not limited to government-issued photo identification (National ID card, passport, or birth certificate), proof of address, and source-of-funds documentation. Failure to provide satisfactory documentation within a reasonable timeframe will result in account suspension and the withholding of pending withdrawal requests pending resolution.

3. Account Registration

3.1 Registration Process

To access real-money gaming features on 77q7, you must create a player account by completing the registration process on the 77q7 website. You are required to provide accurate, complete, and truthful personal information during registration, including your full legal name, date of birth, residential address, email address, and mobile phone number. You must ensure that all information provided at registration remains current and accurate throughout the lifetime of your account. You may update your personal details by contacting the 77q7 support team at [email protected].

3.2 One Account Policy

Each individual may hold only one active registered account on the 77q7 platform. The creation of multiple accounts — whether using the same personal details, different personal details, shared device, shared IP address, or shared payment method — is strictly prohibited and constitutes a material breach of these Terms. Upon detection of duplicate accounts, 77q7 will close all accounts except the first verified account, forfeit any bonuses credited to duplicate accounts, and may withhold or reverse withdrawal requests associated with activity conducted across multiple accounts pending investigation.

3.3 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username, password, and any two-factor authentication (2FA) codes. You must not share your login credentials with any third party, permit any third party to access or use your account, or use any automated means (bots, scripts, or macros) to access or interact with the platform. 77q7 will not be held liable for any loss resulting from unauthorised access to your account where such access resulted from your failure to maintain appropriate security practices. You must notify 77q7 immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

3.4 KYC Verification

Before processing any withdrawal request, 77q7 is required to verify your identity in accordance with its Know Your Customer (KYC) procedures. You will be required to submit a clear copy or photograph of a valid government-issued photo identification document (National ID card or passport), a recent proof of address document dated within the preceding three months, and, where applicable, documentation confirming the source of funds used for deposits. KYC verification is a one-time process for most players, though 77q7 reserves the right to request updated documentation at any time.

4. Deposits & Withdrawals

4.1 Accepted Payment Methods

77q7 accepts deposits and processes withdrawals via the following approved payment channels, all denominated in Bangladeshi Taka (BDT):

77q7 reserves the right to add, remove, or modify accepted payment methods at any time. Changes to available payment methods will be reflected on the deposit and withdrawal pages within the platform.

4.2 Deposit Conditions

The minimum deposit amount on 77q7 is ৳200 via mobile money channels (bKash, Nagad, Rocket, Upay). Minimum deposit thresholds for bank transfer channels may differ and are displayed at the point of deposit. Deposits are credited to your 77q7 account balance in real time upon successful confirmation from the payment provider. 77q7 does not charge a transaction fee on standard deposits; however, your payment provider may apply its own processing charges for which 77q7 bears no responsibility.

All funds deposited into a 77q7 account must belong to the account holder. Depositing funds on behalf of another person, or accepting deposits into your account from a third party, is strictly prohibited. You must only use payment methods that are registered in your own name. 77q7 reserves the right to reverse deposits made from payment methods not matching the account holder's verified identity and to apply a processing fee in such circumstances.

4.3 Withdrawal Conditions

Withdrawal requests may only be submitted to a payment method registered in the same name as the verified 77q7 account. The minimum withdrawal amount is ৳500. Withdrawals to bKash and Nagad are typically processed within 30 minutes of approval during normal operating hours. Bank transfer withdrawals are typically settled within one business day. 77q7 does not impose a standard withdrawal fee; however, in exceptional circumstances (such as where a player has deposited and requested a withdrawal without generating any real-money game activity), an administrative processing fee may apply and will be communicated in advance.

77q7 reserves the right to conduct enhanced due diligence on withdrawal requests exceeding ৳50,000 in a single transaction or ৳200,000 within any rolling 30-day period. Such reviews may require additional documentation and may extend standard processing timeframes. Players will be notified promptly if their withdrawal request is subject to an enhanced review.

4.4 Refund Policy

Deposits credited to a 77q7 account and used to place bets or play games are non-refundable in the ordinary course of business. Refunds of unused deposit balances may be considered in exceptional circumstances, including verified cases of fraudulent or erroneous transactions, at the sole discretion of 77q7. All refund requests must be submitted to [email protected] with supporting documentation within 14 days of the relevant transaction date.

5. Bonuses & Promotions

77q7 offers a variety of promotional incentives to both new and existing players, including but not limited to welcome bonuses, deposit match bonuses, free spins, cashback offers, reload bonuses, and seasonal promotions tied to events such as the BPL cricket season, Eid-ul-Fitr, and Pohela Boishakh. All promotions are subject to specific terms and conditions that are disclosed at the time the offer is presented. These promotion-specific terms form part of these overall Terms & Conditions and must be read in conjunction with them.

5.1 Wagering Requirements

Unless expressly stated otherwise in the specific promotion terms, all bonus funds and free spin winnings credited to a 77q7 account must be wagered a minimum number of times (the "wagering requirement") before they become eligible for withdrawal. The applicable wagering requirement multiplier for each promotion is stated in the promotion terms. Real-money deposits are not subject to wagering requirements and may be withdrawn at any time subject to the standard withdrawal conditions in Section 4 above.

5.2 Bonus Abuse

77q7 monitors all player activity for signs of systematic bonus abuse, including but not limited to: placing minimum-risk bets designed solely to meet wagering requirements without genuine gameplay risk; exploiting errors or technical glitches in bonus calculations; using multiple accounts to claim the same promotion more than once; colluding with other players to exploit referral or friend-invitation bonuses. Any player found to be engaging in bonus abuse may have their bonus funds cancelled, their winnings voided, and their account suspended or permanently closed at 77q7's sole discretion.

5.3 Promotion Availability

Promotional offers may be withdrawn or modified at any time without prior notice, subject to any commitments already made to players who have already opted into an active promotion. Promotions are available to players who meet the eligibility criteria stated in the specific promotion terms. 77q7 reserves the right to exclude any player from a specific promotion or from all promotions at its sole discretion.

6. Game Rules & Fair Play

All casino games, live casino tables, slots, crash games, and sports betting markets available on the 77q7 platform are provided by licensed third-party studios and data providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. Each game or betting product is governed by its own rules, which are accessible within the relevant game interface or betting lobby.

All slot games and RNG-based table games use certified Random Number Generation (RNG) technology that has been independently audited and verified for fairness by the respective game studio. Live casino games are streamed in real time from professional studio environments with trained dealers. Crash games such as Aviator by Spribe use a provably fair algorithm that allows players to independently verify each round outcome.

In the event of a technical malfunction or disconnection during a game round, the outcome of any bets placed prior to the disconnection will be determined in accordance with the game's published rules for technical interruptions. Where a game round cannot be completed due to a server-side error on the part of 77q7 or its studio partners, the bet stake will be returned to the player's account balance. 77q7 accepts no liability for losses arising from disconnections caused by the player's own internet connection, device failure, or local power outage.

7. User Obligations

By using the 77q7 platform, you agree to the following obligations at all times:

• Provide accurate, complete, and truthful information at registration and throughout the lifetime of your account.
• Use the platform solely for lawful personal entertainment purposes and not for any commercial, professional, or money laundering purpose.
• Not use any software, algorithm, artificial intelligence, bot, script, or other automated tool to gain an unfair advantage in any game or betting market.
• Not engage in any form of collusion, match-fixing, insider trading, or coordinated betting activity designed to manipulate outcomes.
• Not attempt to access or interfere with the underlying software, servers, databases, or security systems of the 77q7 platform.
• Not use the platform if you have voluntarily self-excluded from 77q7 or any other gambling platform during an active self-exclusion period.
• Not deposit funds derived from unlawful activity or use the platform for any money laundering, terrorist financing, or financial fraud purpose.
• Immediately notify 77q7 of any error, fault, or unexpected outcome in a game or transaction, rather than continuing to exploit such an error.
• Play responsibly and within your personal financial means. Do not chase losses or gamble with funds you cannot afford to lose.

Breach of any of the above obligations may result in account suspension, permanent account closure, forfeiture of bonus balances, and the withholding of pending withdrawal requests pending investigation. In cases involving suspected fraud, money laundering, or other criminal activity, 77q7 will report the matter to relevant authorities and cooperate fully with any resulting investigation.

8. Account Suspension & Closure

8.1 Closure by the Player

You may close your 77q7 account at any time by contacting the support team at [email protected]. Upon account closure, any real-money balance remaining in your account (net of any applicable bonus funds that do not meet withdrawal eligibility criteria) will be returned to you via your most recently used verified payment method, subject to satisfactory completion of KYC verification if not already completed. Account closure does not affect any pre-existing contractual obligations or outstanding disputes between you and 77q7.

8.2 Self-Exclusion

If you wish to stop gambling on 77q7 for an extended period due to concerns about problem gambling, you may request a self-exclusion through the responsible gaming settings in your account dashboard or by contacting [email protected]. Self-exclusion periods are available from a minimum of 30 days to permanent exclusion. During a self-exclusion period, you will be unable to log in to your account, make deposits, or receive promotional communications from 77q7. Self-exclusion requests are processed within 24 hours of receipt. Please visit the Responsible Gaming page for full details.

8.3 Closure by 77q7

77q7 reserves the right to suspend, restrict, or permanently close a player account at its sole discretion, with or without advance notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to provide satisfactory KYC documentation within the specified timeframe.
• Reasonable suspicion of fraudulent, deceptive, or criminal activity.
• Reasonable suspicion that the account is being used by a person under the age of 18.
• Detection of multiple accounts registered by the same individual.
• Regulatory, legal, or compliance requirements that necessitate account closure.
• Extended period of inactivity (accounts with zero balance inactive for more than 12 consecutive months may be closed).

Where an account is closed by 77q7 due to breach of these Terms, any real-money balance remaining in the account may be withheld pending the outcome of an investigation. Where no breach is subsequently established, the net balance will be returned to the player via a verified payment method.

9. Limitation of Liability

To the fullest extent permitted by applicable law, 77q7 and its affiliates, directors, officers, employees, agents, and service providers shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with your use of or inability to use the 77q7 platform.
• Any loss of profits, revenue, data, goodwill, or anticipated savings, whether direct or indirect.
• Any losses arising from technical malfunctions, server outages, network interruptions, or security incidents that are beyond the reasonable control of 77q7.
• Any reliance placed by you on the accuracy, completeness, or timeliness of any information provided on the 77q7 platform, including odds, statistics, or game information.
• Any actions or omissions of third-party game studios, payment processors, or other service providers integrated into the 77q7 platform.

In all cases, 77q7's maximum aggregate liability to you in connection with any single event or series of related events shall not exceed the total amount deposited by you into your 77q7 account during the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall operate to exclude or limit 77q7's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

10. Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the applicable laws of the jurisdiction in which 77q7 is duly registered and operates. Any disputes that cannot be resolved through 77q7's internal complaints procedure shall be referred to binding arbitration or the competent courts of the relevant jurisdiction, as determined by 77q7 in accordance with its legal obligations.

If any provision of these Terms is found by a court or arbitral tribunal of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the remaining Terms, which shall continue in full force and effect to the maximum extent permitted by law.

These Terms, together with the 77q7 Privacy Policy, Responsible Gaming Policy, and any applicable game-specific or promotional terms, constitute the entire agreement between you and 77q7 with respect to your use of the platform and supersede all prior agreements, representations, and understandings, whether written or oral, relating to the subject matter hereof.

If you have any questions about these Terms & Conditions, please contact the 77q7 support team at: [email protected]. Our support team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.