Safe & Responsible Play

Responsible Gaming at 77q7

77q7 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We provide industry-leading tools — deposit limits, time-out periods, self-exclusion, and dedicated support — so that gaming always remains a form of entertainment, never a source of harm.

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Our Safe Play Commitments

These six pillars define how 77q7 protects players and promotes healthy gaming habits across our entire platform — from cricket betting markets to live casino tables.

Strict 18+ Enforcement

77q7 enforces a mandatory minimum age of 18 for all registered players. Every new account undergoes age-verification checks before any deposits or real-money gameplay are permitted. We take underage access reports with the highest priority.

Flexible Deposit Limits

Players can set daily, weekly, or monthly deposit limits on their 77q7 account at any time. Limits take effect immediately when reduced and help players maintain full control over how much they spend on the platform.

Session Time Limits

77q7 allows players to set maximum session durations. Once your session limit is reached, the platform logs you out automatically and provides a cool-down period before your next session can begin, helping prevent extended unplanned play.

Self-Exclusion Options

If you feel gambling is becoming a problem, 77q7 offers self-exclusion periods ranging from 30 days to permanent account closure. During self-exclusion, your account is fully suspended and no promotional communications will be sent.

Reality Check Alerts

77q7's reality check feature displays periodic on-screen notifications showing how long you have been playing and how much you have wagered in the current session. These prompts encourage mindful decision-making during gameplay.

Dedicated Support Team

The 77q7 responsible gaming support team is available around the clock to assist players experiencing difficulties. All support staff are trained in recognising problem gambling indicators and responding with empathy, discretion, and practical guidance.

Last Updated: 1 January 2026

1. Our Commitment to Responsible Gaming

At 77q7, we believe that online gaming and sports betting should be an enjoyable leisure activity — a source of entertainment and excitement, not financial stress or personal harm. As Bangladesh's trusted online casino and cricket betting platform, we take our duty of care toward players seriously. This Responsible Gaming Policy sets out the principles, tools, and procedures that 77q7 uses to promote safe play, prevent problem gambling, and protect vulnerable individuals.

This policy applies to all 77q7 products and services, including the casino lobby, live casino, cricket betting markets, slots, and all other games available on the platform at https://77q7.app. By registering and using the 77q7 platform, all players agree to comply with this policy and acknowledge the importance of gambling responsibly.

77q7 is committed to continuous improvement of its responsible gaming programme. We regularly review our player-protection tools, staff training procedures, and monitoring systems to ensure they reflect current best practices in the global gaming industry. We partner with recognised responsible gaming organisations and payment service providers — including bKash, Nagad, and Rocket — to ensure that our platform safeguards are effective across all payment channels available to Bangladeshi players.

Our Core Principle: Gambling should always be a conscious, affordable choice made freely by an informed adult. 77q7 provides the tools to help you keep it that way. If gambling ever stops feeling like fun, please use our self-exclusion or time-out tools immediately, or contact our support team at [email protected].

2. Age Restriction — 18+ Only

The 77q7 platform is strictly restricted to adults aged 18 and above. We have zero tolerance for underage gambling and operate a rigorous age-verification process as follows:

All new registrants must confirm that they are 18 years of age or older during the account creation process.
Before a player may make their first withdrawal, 77q7 conducts Know Your Customer (KYC) identity verification, which includes confirming date of birth against a government-issued identification document such as a National Identity Card (NID) or passport.
77q7 reserves the right to request proof of age at any time and to suspend account access pending verification.
If 77q7 determines or reasonably suspects that a registered player is under the age of 18, the account will be permanently suspended immediately and all deposits will be returned. Any winnings accumulated during the period of underage access will be forfeited.
If you believe that a person under the age of 18 has registered or is using the 77q7 platform, please contact us immediately at [email protected].

Parents and Guardians: If you share a device with a minor, please ensure that your 77q7 account is always logged out when not in use and that your login credentials are kept private. Consider using device-level parental control software to restrict access to gambling websites. See Section 7 (Parental Controls) for specific guidance.

3. Recognising Problem Gambling

Problem gambling — sometimes referred to as gambling disorder — is a recognised condition characterised by a persistent and uncontrollable urge to gamble despite negative consequences for the individual and those around them. 77q7 encourages all players to understand the warning signs of problem gambling so they can take action early.

Gambling may be becoming a problem if you notice any of the following patterns in your own behaviour:

Spending more money on gambling than you can afford to lose, or borrowing money specifically to fund gambling activity.
Spending increasing amounts of time gambling, or finding it difficult to stop even when you intend to.
Gambling to recover losses ("chasing losses") rather than for entertainment.
Neglecting work, family, social relationships, or personal responsibilities because of gambling.
Feeling restless, irritable, or anxious when not gambling, or when attempting to reduce your gambling activity.
Concealing the extent of your gambling from family members, friends, or colleagues.
Experiencing significant mood swings tied to gambling wins and losses.
Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.

Experiencing one or more of these signs does not necessarily mean you have a gambling problem, but it is an important signal to pause, reflect, and consider using the responsible gaming tools available through your 77q7 account or seeking external support.

4. Self-Assessment

77q7 encourages players to regularly conduct an honest self-assessment of their gambling habits. The following questions are adapted from widely used clinical screening tools for gambling disorder. Answer each question honestly — your responses are for your own reflection and are not transmitted to 77q7.

Self-Assessment Questions

1 Have you ever gambled with money that was intended for essential expenses such as rent, food, or household bills?

2 Do you find yourself thinking about gambling frequently, planning your next session, or reliving past wins or losses?

3 Have you ever tried to cut back or stop gambling but found yourself unable to do so?

4 Do you feel the need to bet larger and larger amounts to experience the same level of excitement?

5 Have you ever felt the urge to return to the platform immediately after a losing session in order to win back your losses?

6 Have you borrowed money, sold personal belongings, or engaged in dishonest behaviour to fund gambling?

7 Has your gambling caused significant conflict with family members, friends, or colleagues?

8 Do you feel anxious, depressed, or guilty after a gambling session?

If you answered "yes" to two or more of the above questions, we strongly encourage you to use the self-exclusion or time-out tools in your account settings, or to contact our support team or an external counselling service for confidential, non-judgmental assistance.

5. Player Protection Tools

77q7 provides a comprehensive suite of player-protection tools that can be accessed directly through your account settings at any time. These tools are designed to give you full control over your gaming activity and spending. All limit reductions take effect immediately; limit increases are subject to a mandatory 24-hour cooling-off period before they become active.

Deposit Limits

You may set a maximum deposit limit on your 77q7 account on a daily, weekly, or monthly basis. The table below summarises the available limit options and their key characteristics:

Limit Type	Period	Takes Effect	Increase Delay
Daily Deposit Limit	Rolling 24 hours	Immediately	24 hours
Weekly Deposit Limit	Rolling 7 days	Immediately	24 hours
Monthly Deposit Limit	Rolling 30 days	Immediately	24 hours

Session Time Limits

You can configure a maximum continuous session duration for your 77q7 account. Available session time limits range from 30 minutes to 8 hours. When your session limit is reached, you will receive an on-screen notification and be automatically logged out. You may set or modify your session limit from the Responsible Gaming section of your account settings.

Reality Check Notifications

Reality check notifications appear at a frequency of your choosing (every 30, 60, or 90 minutes) and display a summary of your current session duration and net gaming activity. These prompts are specifically designed to interrupt extended gaming sessions and encourage a conscious decision to either continue or stop. You may configure the frequency of reality checks in your account settings.

Loss Limits

In addition to deposit limits, 77q7 allows you to set a maximum net loss threshold for daily, weekly, or monthly periods. Once your loss limit is reached for the relevant period, you will be prevented from placing further bets or wagers until the period resets. Loss limits are a particularly effective tool for players who wish to ring-fence their entertainment budget.

Cooling-Off Periods

A cooling-off period temporarily suspends your ability to access the gaming sections of the 77q7 platform for a period you specify — typically between 24 hours and 6 weeks. During a cooling-off period, your account remains open (you can still access transaction history and support) but you cannot place bets, play games, or make deposits. Cooling-off periods take effect immediately and cannot be reversed before the selected end date.

6. Self-Exclusion

Self-exclusion is a more formal and longer-term measure than a cooling-off period. It is designed for players who recognise that they have a gambling problem or who wish to take a definitive break from the 77q7 platform for an extended duration. 77q7 offers the following self-exclusion options:

Choose Your Exclusion Period

Select from a 30-day, 90-day, 180-day, 1-year, or permanent self-exclusion. Permanent self-exclusion results in full account closure with no re-opening option. All options are available in your account's Responsible Gaming settings.

Immediate Account Suspension

Self-exclusion takes effect the moment you confirm your selection. Your account is immediately suspended — you will be logged out and unable to log back in, place bets, or make deposits for the duration of the exclusion period.

Marketing Opt-Out

All promotional emails, SMS notifications, and bonus offers are automatically suspended for the duration of your self-exclusion. You will not receive any marketing communications from 77q7 during this period.

Re-Opening After Temporary Exclusion

After the selected exclusion period expires, you may request account reinstatement by contacting [email protected]. A mandatory 7-day review period applies before reinstatement is processed. 77q7 may request completion of a brief responsible gaming questionnaire before re-activating your account.

Permanent Exclusion

If you choose permanent self-exclusion, your account will be closed and cannot be reopened. Any remaining balance at the time of closure will be refunded to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.

How to Activate Self-Exclusion: Log in to your 77q7 account → navigate to Account Settings → select "Responsible Gaming" → choose "Self-Exclusion" → select your preferred exclusion period → confirm. Alternatively, you may request self-exclusion directly by emailing [email protected] with the subject line "Self-Exclusion Request" — our team will process your request and confirm suspension within 1 business day.

7. Parental Controls

77q7 strongly encourages parents and guardians to take proactive steps to prevent underage access to gambling websites, including the 77q7 platform. In addition to our own age-verification procedures, we recommend the following device-level measures:

Use parental control software on all devices shared with minors. Tools such as Net Nanny, Bark, Qustodio, and Norton Family allow parents to block access to specific website categories including online gambling and betting.
Enable router-level filtering on your home Wi-Fi network to block gambling-related domains for all connected devices.
Set up child accounts on shared devices, ensuring that the adult account — and the 77q7 app or website session — is always password-protected and logged out when not in active use by an adult.
Keep your 77q7 login credentials private. Never share your username, password, or mobile banking PIN (bKash, Nagad) with any other person, including family members.
Enable screen time restrictions on mobile devices (available through iOS Screen Time and Android Digital Wellbeing) to limit access to gaming and gambling apps during certain hours.

If you discover that a minor has accessed the 77q7 platform using your account or has created their own account, please report it immediately to [email protected]. We will take all necessary steps to investigate and address the situation, including immediate account suspension and a full audit of any activity that occurred during the period of suspected underage access.

8. Support & Resources

If you are concerned about your own gambling habits or those of someone close to you, 77q7 encourages you to reach out for help. Support is available both through our internal team and through external counselling and support organisations. All support communications are treated with complete confidentiality.

The 77q7 responsible gaming support team can be contacted at any time at [email protected]. Please include "Responsible Gaming" in your email subject line. Our trained team members will respond within one business day and can assist you with activating any of the protective tools described in this policy, discussing your options, or directing you to appropriate external resources.

We also remind all players that 77q7 operates as an entertainment platform. Gaming should never be used as a means to generate income, resolve financial difficulties, or escape from personal problems. If you find yourself in financial hardship, please seek assistance from a qualified financial adviser or a community support organisation in your area.

Internal Support: Email our responsible gaming team at [email protected] (subject: "Responsible Gaming") — available 24/7, responses within 1 business day. We can activate deposit limits, cooling-off periods, and self-exclusion on your behalf if you are unable to do so through your account settings.

Important Reminder: Gambling does not guarantee a profit. All games of chance have a built-in house edge, and outcomes are determined by certified random number generators. Never gamble more than you can comfortably afford to lose. Never chase losses. Past results have no bearing on future outcomes.

Get Help Now

77q7 Support Team

Our responsible gaming specialists are available around the clock. Email us any time — all communications are treated with complete confidentiality and handled by trained staff.

[email protected]

Activate Self-Exclusion

Need to take a break right now? Log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion. Takes effect immediately. Alternatively, email us and we will action it for you within 1 business day.

[email protected]

External Counselling

If you would benefit from speaking with an independent counsellor, we encourage you to seek assistance from qualified mental health professionals or gambling addiction support services operating in Bangladesh.

[email protected]

Play Smart. Play Responsibly with 77q7

Feeling confident about your gaming habits? Explore our cricket betting markets, slots, and live casino — all within the responsible gaming framework that keeps 77q7 Bangladesh's most trusted platform.

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