Privacy Policy — 77q7 Online Casino

This Privacy Policy ("Policy") describes how 77q7 ("77q7", "we", "us", or "our"), operator of the online gaming platform at https://77q7.app, collects, uses, stores, shares, and protects personal data relating to registered players, website visitors, and other individuals who interact with our services ("you" or "your"). This Policy applies to all 77q7 products and services, including the casino lobby, cricket betting markets, live casino, mobile-optimised interfaces, and any promotional communications we send.

By registering a 77q7 account, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue your use of the 77q7 platform. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

1. Data We Collect

1.1 Registration Data

When you create a 77q7 account, we collect the personal information you provide during the registration process, including your full legal name, date of birth, residential address, email address, and mobile phone number. This information is required to establish and maintain your account, verify your identity, and comply with our Know Your Customer (KYC) obligations.

1.2 Identity Verification Data

To comply with our anti-money laundering (AML) and fraud prevention obligations, we are required to verify your identity before processing withdrawal requests. As part of this process, we may collect copies or photographs of government-issued photo identification documents such as your National Identity Card (NID) or passport, proof of residential address dated within the preceding three months, and source-of-funds documentation where applicable. These documents are handled with the highest level of confidentiality and are retained only for as long as required by applicable law.

1.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, and in-platform transactions associated with your account. This includes the payment method used (such as bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and reference numbers. We do not store full card numbers or mobile banking PINs — payment credentials are handled directly by our certified payment processing partners.

1.4 Gaming Activity Data

We record detailed logs of your gaming and betting activity on the 77q7 platform, including games played, bets placed, stakes wagered, outcomes, session durations, and bonus usage. This data is used for game settlement, dispute resolution, responsible gaming monitoring, and improving the quality of our services.

1.5 Technical & Device Data

When you access the 77q7 platform, our servers automatically collect certain technical information about your device and connection, including your IP address, browser type and version, operating system, device type and identifiers, preferred language settings, referring URL, and pages visited. This information is used for security monitoring, fraud detection, and platform performance optimisation.

1.6 Communications Data

If you contact the 77q7 support team by email or live chat, we retain records of those communications, including the content of messages, timestamps, and any documents or screenshots you submit. This data is used to resolve your query, improve our customer service, and maintain audit trails of support interactions.

1.7 Marketing Preferences

Where you have provided consent, we record your marketing preferences, including whether you have opted in to receive promotional emails, SMS notifications, or bonus offers from 77q7. You may withdraw marketing consent at any time by updating your account notification settings or by contacting our support team.

2. How We Use Your Data

77q7 uses the personal data it collects for the following purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, technical data
Identity verification (KYC / AML)	Registration data, identity verification documents
Processing deposits and withdrawals	Financial & transaction data, identity data
Game operation and bet settlement	Gaming activity data, account data
Fraud detection and security monitoring	Technical data, transaction data, gaming activity data
Responsible gaming monitoring	Gaming activity data, session data, communications data
Customer support	Communications data, account data
Sending promotional offers (with consent)	Registration data, marketing preferences, gaming activity
Platform analytics and improvement	Technical data, gaming activity data (anonymised where possible)
Legal and regulatory compliance	All categories as required by applicable law

77q7 does not use your personal data for automated decision-making that produces significant legal effects on you without human review. Where automated tools are used to flag suspicious activity or responsible gaming triggers, such flags are reviewed by a trained member of the 77q7 compliance or support team before any action is taken on your account.

3. Legal Basis for Processing

Every instance of personal data processing carried out by 77q7 is underpinned by one or more of the following legal grounds:

• Performance of a contract: Processing that is necessary to fulfil the obligations we owe you under the 77q7 Terms & Conditions, including operating your account, settling bets, and processing payments.
• Legal obligation: Processing required for us to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and record-keeping duties.
• Legitimate interests: Processing carried out to further 77q7's legitimate business interests, including fraud prevention, platform security, responsible gaming oversight, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — in particular, the sending of direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. Data Sharing & Disclosure

4.1 Payment Processors

To process deposits and withdrawals, 77q7 shares the minimum necessary account and transaction data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank, and BRAC Bank. These partners are contractually required to process your data only for the purpose of completing the relevant transaction and to maintain data security standards equivalent to our own.

4.2 Game Studio Providers

The games available on the 77q7 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. To enable game functionality, settle bets, and maintain game logs, a player session token and anonymised session data may be transmitted to the relevant game provider. Personal identifiers such as your full name, address, or payment details are not shared with game studios.

4.3 Identity Verification Providers

To fulfil our KYC obligations, 77q7 may share identity document images and basic personal details with certified third-party identity verification service providers. These providers are used solely for the purpose of confirming the authenticity of your identity documents and are bound by strict confidentiality and data protection obligations.

4.4 Legal and Regulatory Disclosure

77q7 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other public authorities where we are required to do so by applicable law, court order, or regulatory instruction. In such cases, we will disclose only the minimum data required to satisfy the legal obligation and will, where permitted by law, notify you of the disclosure.

4.5 No Sale of Personal Data

77q7 does not sell, rent, trade, or otherwise transfer your personal data to third-party data brokers, advertisers, or marketing platforms. Your personal information is used exclusively for the purposes described in this Policy and is not a commercial asset to be monetised.

5. Cookies & Tracking

5.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are used to remember your preferences, maintain your session state, and gather analytical information about how the site is used. The 77q7 platform uses cookies and similar tracking technologies including web storage (localStorage/sessionStorage) and pixel tags.

5.2 Categories of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the 77q7 platform to function. They enable core features such as account login, session management, security token validation, and game loading. These cookies cannot be disabled without preventing you from using the platform.
• Performance & Analytics Cookies: These cookies collect anonymised data about how visitors interact with the 77q7 website — which pages are most visited, how long sessions last, and where users encounter errors. This information helps us improve the performance and usability of the platform.
• Functional Cookies: These cookies remember your preferences such as language setting, preferred deposit method, and table game layout choices, so you do not have to reconfigure them on every visit.
• Marketing Cookies: With your prior consent, we may use cookies to deliver personalised promotional content — such as bonus offers relevant to the games you most frequently play. You may withdraw consent for marketing cookies at any time.

5.3 Managing Cookies

You can manage, restrict, or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use the 77q7 platform. For guidance on managing cookies in your specific browser, please refer to your browser's help documentation. Withdrawing consent for non-essential cookies does not affect the lawfulness of any processing carried out prior to withdrawal.

6. Data Retention

77q7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

• Account and registration data: Retained for the duration of your active account and for a minimum of five years following permanent account closure, in accordance with standard record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five years following the completion of the verification process or the closure of the account, whichever is later, in accordance with AML record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Gaming activity logs: Retained for a minimum of three years from the date of the relevant session or event.
• Support communications: Retained for a minimum of two years from the date of the final communication in the relevant support ticket.
• Marketing preference records: Retained until you withdraw consent or for two years following the last interaction with a marketing communication, whichever occurs first.

Upon expiry of the applicable retention period, personal data is securely and permanently deleted, or irreversibly anonymised so that it can no longer be linked to you as an individual.

7. Your Privacy Rights

As a 77q7 player based in Bangladesh, you hold the following rights in relation to your personal data:

• Right of Access: You have the right to request a copy of all personal data that 77q7 holds about you, together with information about how that data is used and with whom it is shared.
• Right to Rectification: If any personal data held by 77q7 is inaccurate or incomplete, you have the right to request that it be corrected or supplemented without undue delay.
• Right to Erasure ("Right to be Forgotten"): In certain circumstances, you have the right to request the deletion of your personal data. Note that this right is subject to limitations where 77q7 is required to retain data to comply with legal obligations or to establish, exercise, or defend legal claims.
• Right to Restriction of Processing: You may request that 77q7 restrict the processing of your personal data in specific circumstances, such as while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on 77q7's legitimate interests. You also have an absolute right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the 77q7 Data Protection contact at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days. In complex cases, this period may be extended by a further 30 days with prior notification to you.

8. Data Security

77q7 implements a multi-layered approach to data security that encompasses technical, organisational, and procedural measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Key security measures include:

• End-to-end 256-bit SSL/TLS encryption for all data transmitted between your device and the 77q7 platform.
• Encryption at rest for sensitive data fields stored in our databases, including identity document images and financial records.
• Multi-factor authentication (MFA) required for all 77q7 internal staff systems that handle player personal data.
• Role-based access controls ensuring that only personnel with a legitimate operational need may access personal data, and only to the extent required for their specific function.
• Regular security assessments, vulnerability scanning, and penetration testing carried out by qualified information security professionals.
• Intrusion detection and prevention systems monitoring the 77q7 platform infrastructure in real time, with automated alerts for anomalous activity.
• Staff data protection training conducted on a regular basis for all employees who handle personal data as part of their role.

In the event of a data security incident that results in a breach of your personal data, 77q7 will notify affected players as promptly as possible and will take all reasonable steps to contain the breach, assess the potential impact, and prevent recurrence. We will cooperate fully with any relevant regulatory investigation arising from a data breach incident.

9. Contact & Data Protection

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 77q7 handles your personal data, please contact us using the details below. We take all privacy-related enquiries seriously and will respond promptly and thoroughly.

Data Protection Contact — 77q7
Email: [email protected]
Subject line for privacy enquiries: "Privacy Rights Request"
Response time: within 5 business days (Bangladesh Standard Time, UTC+6)

77q7 is committed to resolving all privacy concerns internally in the first instance. If you are not satisfied with our response to your complaint, you have the right to escalate the matter to the relevant data protection authority or seek other legal remedies available in your jurisdiction.

77q7 reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered players by email and by a prominent notice on the 77q7 website. The effective date at the top of this page will always reflect the date on which the most recent version of the Policy took effect. Continued use of the platform following a policy update constitutes your acceptance of the revised terms.